Privacy Policy
Last updated: May 9, 2026
# Privacy Policy
_Last updated: 9 May 2026_
Atlas Nomad Morocco ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you use **atlasnomadmorocco.com** (the "Site") and book one of our experiences, how we use it, and the rights you have over it.
By using the Site or booking an activity, you agree to this policy.
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## 1. Who we are
Atlas Nomad Morocco is a tour operator based in Marrakech, Morocco, offering guided experiences and day trips across the country.
- **Email:**
- **Phone / WhatsApp:** +212 6 39 22 11 91
- **Address:** Marrakech, Morocco
If you have questions about this policy or your data, contact us at the email above.
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## 2. Information we collect
We only collect the information we need to run our website and deliver the experiences you book.
**You give us directly when you book or contact us:**
- Full name
- Email address
- Phone / WhatsApp number
- Country of residence
- Number of travellers and any traveller details you provide (age group, dietary or accessibility needs)
- Date and details of the activity you want to book
- Any message or special request you send us
- Payment information when you pay online (handled by our payment processor — see Section 5)
**We collect automatically when you visit the Site:**
- IP address, approximate location, browser type, device type, operating system
- Pages viewed, referring URL, time spent, and similar usage data
- Cookies and similar technologies (see Section 6)
We do not knowingly collect data from children under 16. If you book on behalf of a minor, you do so as their parent or guardian.
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## 3. How we use your information
We use your data to:
- Confirm, manage, and deliver the experiences you book
- Contact you about your booking (confirmations, pickup details, changes, follow-up)
- Reply to enquiries you send through the contact form, WhatsApp, or email
- Take payment and issue receipts
- Operate, secure, and improve the Site
- Send you optional updates or offers — only if you have asked to receive them
- Comply with our legal obligations (tax, accounting, dispute resolution)
We do not sell your personal data. Ever.
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## 4. Legal basis (for visitors in the EU/UK)
We process your data on these bases:
- **Contract** — to deliver the booking you have asked us to provide
- **Legitimate interests** — to run our business, secure the Site, and keep records
- **Consent** — for optional marketing emails and non-essential cookies (you can withdraw consent at any time)
- **Legal obligation** — when the law requires us to keep certain records
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## 5. Who we share data with
We only share data with third parties who help us run our business, and only what they need to do their job.
- **Payment processors** (e.g. Stripe) — to take card payments. We do not store your full card details on our servers.
- **Hosting & infrastructure providers** (e.g. Vercel, our database host) — to run the Site.
- **Communication tools** — to send booking confirmations and respond on WhatsApp / email.
- **Analytics providers** — to understand how the Site is used (see Section 6).
- **Local guides and partners** — only the booking details they need to deliver your experience.
- **Authorities** — when we are legally required to disclose information.
If we ever transfer your data outside Morocco or the EU, we use providers that apply appropriate safeguards (e.g. Standard Contractual Clauses or equivalent).
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## 6. Cookies and analytics
The Site uses cookies and similar technologies to keep the site working (e.g. remembering your language and shopping cart) and, if you consent, to measure how visitors use it.
You can disable cookies in your browser settings. Strictly necessary cookies cannot be turned off without breaking core features (like checkout).
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## 7. How long we keep data
- **Booking and payment records:** as long as required by Moroccan tax and accounting law (typically up to 10 years).
- **Enquiry messages:** up to 24 months after the last contact, unless you ask us to delete them sooner.
- **Marketing contacts:** until you unsubscribe.
- **Website logs:** typically up to 12 months.
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## 8. Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data
- Object to or restrict certain processing
- Withdraw consent for marketing or non-essential cookies
- Receive a copy of your data in a portable format
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email **contact@atlasnomadmorocco.com**. We will respond within a reasonable timeframe and may ask you to verify your identity.
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## 9. Security
We use reasonable technical and organisational measures to protect your data — including encrypted transport (HTTPS), access controls, and trusted third-party providers. No system is 100% secure, but we take this seriously.
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## 10. Third-party links
The Site may link to third-party services (e.g. TripAdvisor, Instagram, Google Maps). We are not responsible for their privacy practices — please check their policies.
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## 11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top tells you when. If changes are significant, we will let you know — for example, by a notice on the Site.
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## 12. Contact
For any privacy question or request:
**Atlas Nomad Morocco**
Marrakech, Morocco
+212 6 39 22 11 91